Does being accountable for financial results and making operation decisions get you out of bed in the morning? If you’re driven by challenge, creativity and determination, we want to hear from you.
Our focus, to implement smart solutions for our clients by improving the bridge from winning strategic work to delivering efficient results. The Operations Manager, Technical Services & High Voltage, will be driving the improvement of our clients’ experience through driving and streamlining internal processes. With a mandate to drive operational efficiency and effectiveness through process improvement, the Operations Manager will support the Business Unit leaders in the Service and High Voltage group to facilitate accelerated growth.
As Operations Manager, Technical Services & High Voltage, your responsibilities will include:
- Partner with BU leaders to develop, implement and review operational policies and procedures
- Map existing internal business processes to identify opportunities to streamline operations, creating innovative solutions and out-of-the box thinking, encouraging others to share ideas and new concepts
- Partner with BU leaders to provide support with estimating, scheduling, forecasting, reporting and planning to execute operational budgets
- Accurately partake in managing the financial reporting and forecasting taking a national approach
- Act as conduit or interface with internal support functions to increase value for the National Services group, collaborating as needed to develop and streamline processes
- Continue the implementation of the Salesforce CRM platform in National Service and partner with other groups internally at Plan Group to drive use and consistency of tools and software
- Drive improvements within Salesforce to improve operational efficiencies (management reports, ensure appropriate labour costing, mark-up tables, automated client work orders, timesheet report overviews)
- Develop operational KPIs (billing turnaround time, cost/work order, repair quotes, etc.) and identify ways to measure performance targets to drive continuous improvement and customer experience
- Drive integration between business units by consolidating and standardizing processes
- Increase profitability of the group overall, through active and effective management of resources, tooling, equipment, cross training and skill elevation
- Work collaboratively with directors to engage and develop appropriate staff in creation of a strategic succession plan
- Ensure corporate safety programs are communicated and adhered to on all projects
- Support T.I.M.E. initiative on all projects; driving processes, tools and governance and standardized reporting
Our ideal candidate has:
- Ten (10) years’ experience within the electrical industry with a focus on end user and construction experience; high voltage and utility trade experience is considered an asset
- Demonstrated leadership in people engagement, employee development, customer evolution, operational strategy development and execution
- Experience in budgetary planning, profit & loss management, and contract management
- Demonstrated ability to manage clients and end users
- Proficient in Microsoft Office suite, including excel, MS Project and Teams
- Self-starter and committed to contributing to a team environment
- University, College degree or trade certificates are considered a strong asset