Are you a service-focused leader who thrives in a fast-paced environment? Do you enjoy developing teams, solving operational challenges, and building strong client relationships? Join Plan Group and help deliver exceptional service across critical transit and technology projects.
What You'll Do
- Lead, coach, and develop Service Technicians, Team Leads/Supervisors, and Coordinators.
- Oversee hiring, onboarding, training, performance management, and employee engagement.
- Manage day-to-day service operations, scheduling, resource planning, and workload distribution.
- Conduct site visits to support quality, safety, and operational excellence.
- Act as the primary escalation point for clients, service issues, and contract-related matters.
- Ensure contractual commitments, service levels, and reporting requirements are met.
- Manage service team fleet, including vehicle maintenance, repairs, replacements, and safety concerns.
- Oversee team inventory management responsibilities.
- Lead quoting and pricing for service work, change orders, and non-standard requests.
- Monitor team performance and customer satisfaction while driving continuous improvement.
- Monitor team budget and perform cost controlling for management and executive use.
What You Bring
- Post-secondary education in a related field and 5+ years of service operations experience in a technical, electrical or mechanical role.
- Proven leadership experience.
- Experience managing team budgets.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office software.
- Ability to manage multiple priorities in a fast-paced environment.